Questions are the Answer: Helping More Patients Say Yes by Dr. David Gates

2011 Invisalign Summit - Archived CE Program

Important Instructions:

In order to receive 1 CE hour:

Watch the presentations below
Complete the CE test below (requires 70% or better)

Questions are the Answer: Helping More Patients Say Yes
Presented by Dr. David Gates

All of us hope that patients will say yes to our treatment recommendations, but many don’t even realize what’s coming out of their mouth when they speak to patients. Doctors don’t know what the front desk are saying, and back staff often have little or no training on communication and persuasion skills. This is a must attend session for the doctor and staff together. Interactive, lively, and geared to teach you and your staff some specific skill sets, this session shows you what you’re now saying and what you need to say differently. Dr. Gates teaches you many things about communicating and persuading patients that will surely become part of your greater success in getting patients to say Yes.